Summary:
Remote support technology is one of the most popular service and support automation tools for high-tech companies, with a well understood and easily documented return on investment story. Though basic remote control is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer […]

Netbooks are the in thing today. They are small and handy, and so it’s no surprise that many people are now seen carrying netbooks wherever they go.
For remote or mobile workers,  netbooks or laptops are almost a must. They are convenient, you see. Though for programmers, these small gadgets may not be an ideal one […]

We hear about layoffs and closures left and right. The news is filled with these stories that we can’t help worrying about our job, too.
We might wake up one day and find that we’re out of job. *Knock on wood*
But not all jobs are vulnerable. As my father would always say, “There’s always […]

Last week was hell for me. One of my website projects had been dealt with a hacker’s hand. That was our suspicion, though unfounded yet till today. I was so devastated that it took me a week later, that is today, to write about it.
One of my web researchers noticed something wrong with the site […]

I started with Netscape then Internet Explorer (IE). I enjoyed using IE until Firefox came along.
I’m still using Firefox even though others has been egging me to try Chrome. I’ve tried Opera, too, at one time. But for me, nothing beats Firefox, just as nothing beats Google for the search engine category.
I know […]

I welcome anything that drives away spammers!
Today, I stumbled upon an article that talks about 3D-based captchas. These captchas:

unbreakable to current computer technology, yet easier for humans to identify
relies on the user’s ability to identify objects in 3D instead of using alphanumeric characters

I saw a screenshot of these captchas, and I felt like I was […]

A common scenario today is that organizations are cutting cost left and right. Either they delay expansion or lay off employees, anything just to save up on more expenses and hold on to whatever savings that they may have.
Contact centers, by the very nature of their business, are viewed as costly—from logistics to operations, that […]

In this podcast, Thompson interviews John Todor, managing partner of The Whetstone Edge, about his new book: Get With It! Practical Ways to Use Web 2.0 in Your Business.Tudor shares tips for the a more effective use of Web 2.0 and social media, including using LinkedIn to build a “networked brain trust.”And, he explains why […]

If your projects are dealing with content-based websites, two things:

you’re in a good industry because most people these days get their information from the Web,
but you have to invest in your database and data management.

Data management or making sense of all the data you have, and build a database for that is not easy. You […]

Yet another challenge in managing people is the different systems of PC. This is not a problem with workers in an office because all PCs and equipment in the office are usually of the same specifications. Even the ISP is not an issue.
Differing systems become a problem when your people or teammates are working somewhere […]