Summary: Remote support technology is one of the most popular service and support automation tools for high-tech companies, with a well understood and easily documented return on investment story. Though basic remote control is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the [...]

Netbooks are the in thing today. They are small and handy, and so it’s no surprise that many people are now seen carrying netbooks wherever they go. For remote or mobile workers,  netbooks or laptops are almost a must. They are convenient, you see. Though for programmers, these small gadgets may not be an ideal [...]

Most IT projects involve geeks. I guess 99 percent of the team is geek.  All I can say is that geeks are just like you and me, only smarter, more skillful, and more serious with their craft. In other words, they’re a joy to work with. About a couple of years ago, Chief Happiness Officer, [...]

It’s true! Leaders or managers have closed minds or are set in their ways. If this is the general case, then no wonder conflicts arise in the organization, which they often term as politicking. I’m just lucky that my Boss listens to me, and takes my suggestions well—oftentimes, too well. But for those who are [...]

News has it that because of the swine flu, office attendance has dropped 40%. Just imagine the waste it has on productivity. You can really appreciate telecommuting in times like this when an epedemic breaks out. You can work at the confines of your home, and spared from worrying about getting the virus. Although, staying [...]

As mobile workers are getting to be the norm, many companies have put their trust in these workers, too. Even if these workers are mobile, they are treated as part of the organization. In fact, many of them are integral parts of the organization. So what is your business model for work-at-home workers? Here’s a [...]

a WEBCAST Join us for this LIVE Event on: Tuesday, April 14, 2009 2:00 PM ET / 11:00 AM PT / 6:00 PM GMT Join this live BNET Webcast, hosted by James Hilliard and featuring special guest Lisa Phifer of Core Competence. Lisa will demonstrate why you should rethink your remote-access strategy to maximize the [...]

We hear about layoffs and closures left and right. The news is filled with these stories that we can’t help worrying about our job, too. We might wake up one day and find that we’re out of job. *Knock on wood* But not all jobs are vulnerable. As my father would always say, “There’s always [...]

There’s a saying that goes you cannot love someone you do not know. The same is true for employees. If you do not know them, then you cannot take care of them… well. The big question now is how do you take care of your remote workforce? I’ve been thinking about that for months now. [...]

A common scenario today is that organizations are cutting cost left and right. Either they delay expansion or lay off employees, anything just to save up on more expenses and hold on to whatever savings that they may have. Contact centers, by the very nature of their business, are viewed as costly—from logistics to operations, [...]