Summary:
Remote support technology is one of the most popular service and support automation tools for high-tech companies, with a well understood and easily documented return on investment story. Though basic remote control is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should understand the risks involved with lower-end tools, and learn how leveraging a best-of-breed product will accelerate operational improvements and customer satisfaction ratings. In this report, find out 10 critical selection criteria to use when evaluating remote support platforms, and identify how moving beyond homegrown or freeware tools will accelerate the achievement of business goals for your service and support operation.Click here to launch the document.

Tags: remote support, tools

This entry was posted on Thursday, October 15th, 2009 at 1:07 am and is filed under Apps/Tools, Productivity, Technology. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.