Webinar: A Best Practices Blueprint for Remote Agent Success
A common scenario today is that organizations are cutting cost left and right. Either they delay expansion or lay off employees, anything just to save up on more expenses and hold on to whatever savings that they may have.
Contact centers, by the very nature of their business, are viewed as costly—from logistics to operations, that is. However, there is a way to cut cost in this industry, too.
Frost & Sullivan brings you this webinar where you will be given an option to use remote agent model. It is said that having remote agents will improve your contact center operations costs, reduce agent attrition while providing outstanding customer service.
Join this webinar and find out how to explore best practices in:
- Selecting the right on-demand solution
- Enabling effective performance management
- Optimizing training with distance learning
- Maximizing agent desktop security
- Aligning compensation with performance
- Creating a sense of community
Schedule: March 26, 2009, Thursday, 2pm ET / 11am PT